Opportunity overview
What you should know
We checked this opportunity from Samsara. It is listed as United States.
The work location is Remote - US. Employer-stated compensation: 111562.50-150000 (annual on-target earnings; depends on city of residence).
Job description
About this role
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations…
Responsibilities
- Segmentation strategy: determine customer segmentation into service tiers and engagement models that blend targeted human interactions and scalable programs for a high-volume portfolio of mid-market accounts in the US private sector
- Renewal outcomes: drive retention as the primary lens for every operating decision, not a reporting exercise
- Expansion collaboration: partner with Sales to drive growth within accounts
- Product adoption: work with CSMs to drive breadth and depth of product adoption
- People leadership: hire, develop, and manage a team of CSMs, each managing portfolios of 100+ accounts
Qualifications and requirements
- 5+ years of experience in Customer Success or Account Management
- 2+ years of direct people management experience leading CSMs or similar customer-facing roles with a portfolio of 100+ accounts each
- Demonstrated experience building or significantly redesigning a scale, tech-touch, or digital CS model for pooled CSMs with measurable retention or expansion outcomes
- Demonstrated ownership or significant influence over retention and expansion outcomes
- Strong analytical capability; comfortable using data to drive prioritization, segmentation, and performance management.
The description, responsibilities and qualifications used for this page and its JobPosting data appear above. Use the application action in the Job snapshot to confirm any later changes before applying.
Why you may be eligible
The source lists United States as the eligible location. Confirm that you meet any work-authorization, time-zone and experience requirements.
Career Studio · Early access
Want help preparing your application?
Use this job to tailor your CV and prepare a focused cover letter based on the employer’s requirements.
- Job-specific CV guidance
- Focused cover-letter draft
- You review, edit and submit it yourself
How this listing was checked
- Source status
- Employer source confirmed
- Employer or source
- Samsara
- Source checked
- September 8, 2026
- Application destination
- Employer or official applicant-tracking website
- Work setup and location
- Remote · Remote - US
- Who can apply
- United States · Confirmed by source
- Pay
- 111562.50-150000 (annual on-target earnings; depends on city of residence)
- Deadline
- Not stated by employer
We check the source and visible requirements, but the employer controls changes and the final hiring decision. Confirm the latest requirements before applying.