Opportunity overview
What you should know
We checked this opportunity from Sourcefit. It is listed as Philippines.
The work location is Remote — Eastwood, Quezon City, Philippines. Employer-stated compensation: Salary not included in the job posting.
Job description
About this role
Sourcefit is looking for a Mandarin Product Support and Onboarding Specialist to provide customer-facing support to clients based in China, acting as the primary contact through onboarding, go-live and ongoing product use. The role requires highly fluent Mandarin for customer communication and coordinates with internal Product, Engineering and Support teams.
Responsibilities
- Serve as the primary point of contact for China-based customers regarding product-related inquiries and operational concerns.
- Guide new customers through the onboarding process and provide support leading up to and during go-live.
- Assist customers in understanding and effectively using the company's products and services.
- Conduct or support customer training, product walkthroughs and onboarding discussions in Mandarin.
- Respond to customer questions and provide timely updates on reported concerns.
- Gather information from customers and coordinate with internal Product, Engineering and Support teams when escalation is required.
- and
Qualifications and requirements
- At least 3 years of experience in customer support, product support or a similar customer-facing role.
- Highly fluent Mandarin, equivalent to a native Mainland China speaker, for customer conversations, meetings, training and onboarding.
- Good English communication skills for internal meetings, collaboration and email.
- Strong customer service orientation with clear, professional communication.
- Comfortable assisting customers throughout onboarding, implementation, go-live and ongoing use.
- Able to understand customer concerns, gather relevant information and coordinate with internal teams for resolution.
The description, responsibilities and qualifications used for this page and its JobPosting data appear above. Use the application action in the Job snapshot to confirm any later changes before applying.
Why you may be eligible
The source lists Philippines as the eligible location. Confirm that you meet any work-authorization, time-zone and experience requirements.
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How this listing was checked
- Source status
- Applicant-tracking source confirmed
- Employer or source
- Sourcefit
- Source checked
- September 7, 2026
- Application destination
- Employer or official applicant-tracking website
- Work setup and location
- Remote · Remote — Eastwood, Quezon City, Philippines
- Who can apply
- Philippines · Confirmed by source
- Pay
- Not stated by employer
- Deadline
- Not stated by employer
We check the source and visible requirements, but the employer controls changes and the final hiring decision. Confirm the latest requirements before applying.