Offboard Operations Expert

Job description

About this role

✨ One platform, a whole world of opportunity The best jobs have always clustered in a handful of the world's wealthiest cities. But talent is everywhere. Oyster set out to close that gap - building a global employment platform that lets companies hire, pay, and care for brilliant people anywhere. We're proof that a high-performing culture doesn't need an office. Distributed across 60+ countries since 2020, we've built something the industry keeps noticing: • Ranked #10 of 250 on TIME and Statista's 2026 list of America's Top WorkTech Companies • Named one of America's Greatest Startup Workplaces 2026 by Newsweek • A G2 Spring 2026 Leader…

Responsibilities

• You are a key voice of Oyster to our customers and team members during sensitive HR and offboarding phases. You balance case management with proactive problem-solving to make complex processes seamless.
• Act as the primary point of contact for customers and team members, guiding them through standard and complex offboarding processes;
• Work collaboratively and cross-functionally with customer service colleagues, HR, finance, product, and legal experts to resolve queries and then share your knowledge with the whole customer-facing team to create a great experience for our customers, and to…
• Consistently meet individual weekly service delivery goals, adherence to SLAs, and customer satisfaction (CSAT) metrics;
• Handle complex customer inquiries and escalations with clarity and empathy, knowing when to leverage manager support for high-risk situations;

Qualifications and requirements

• ✨ One platform, a whole world of opportunity
• The best jobs have always clustered in a handful of the world's wealthiest cities. But talent is everywhere. Oyster set out to close that gap - building a global employment platform that lets companies hire, pay, and care for brilliant people anywhere.
• We're proof that a high-performing culture doesn't need an office. Distributed across 60+ countries since 2020, we've built something the industry keeps noticing:
• Ranked #10 of 250 on TIME and Statista's 2026 list of America's Top WorkTech Companies
• Named one of America's Greatest Startup Workplaces 2026 by Newsweek
• Operations role responsible for reliable employee offboarding across supported countries, coordinating processes, compliance and stakeholder communication.