Senior Manager, Revenue Operations, Customer Success

Job description

About this role

Dandy is hiring a Senior Manager, Revenue Operations, Customer Success to join our rapidly growing venture-backed company. The Revenue Operations team is responsible for operationalizing our Revenue organization and driving the efficiency and scalability needed to support continued growth.

Responsibilities

• - Own end-to-end Revenue Operations support for the Customer Success organization, from Training to ramped customer
• - Translate company-level revenue and pipeline goals into clear, executable operating plans for the Customer Success team
• - Partner with Customer Success leadership on capacity planning, headcount modeling, territory design, productivity targets, and performance management
• - Develop and optimize pursuit prioritization, routing, distribution, and coverage strategies to ensure reps focus on the highest-value opportunities
• - Build reporting and dashboards that provide clear visibility into rep activity, productivity, funnel conversion, pursuit health, and pipeline generation
• - Identify funnel gaps and partner with Customer Success leadership to improve connect rates, meeting-set rates, show rates, and overall meetings held
• - Design, refine, and automate workflows that increase Customer Success efficiency and reduce administrative work
• - Establish strong pipeline-management practices, including aging, follow-up, recycling, and closed-lost processes
• - Partner with Sales, Marketing, Enablement, and central RevOps to ensure alignment across the top-of-funnel customer journey
• - Support experimentation and pilots across messaging, channels, lead prioritization, and rep workflows, then translate successful tests into scalable operating processes
• - Support a Customer Success organization that will be expanding internationally into several countries over the next 12 months

Qualifications and requirements

• - 6–8+ years of experience in Revenue Operations, Sales Operations, Customer Success Operations, or a related field
• - Proven experience supporting a Customer Success, SDR, outbound sales, or pipeline-generation organization
• - Strong understanding of Customer Success funnel metrics, including activity, connect rates, meetings set, meetings held, conversion rates, and pipeline generation
• - Experience with capacity planning, territory design, routing, lead or pursuit prioritization, and performance management
• - Strong understanding of CRM systems such as Salesforce and analytics tools such as Looker and Hex
• - Demonstrated ability to translate strategy into clear, scalable processes and operating rhythms
• - Exceptional analytical, communication, and stakeholder-management skills
• - Experience working in high-growth, fast-paced environments preferred
• - Operates with urgency and ownership and is comfortable navigating ambiguity
• - Able to identify problems, develop recommendations, and independently drive initiatives from strategy through execution