Outbound Performance & Client Success Lead

Job description

About this role

At Pavago, one of our clients is hiring an Outbound Performance & Client Success Lead to own client performance, retention, and cold email campaign success inside a fast-growing outbound agency.

Responsibilities

• - Serve as the primary point of contact for 20–30 active clients
• - Lead client check-ins, strategy calls, and performance reviews
• - Build strong relationships centered around measurable outcomes
• - Monitor account health and proactively identify churn risks
• - Step in early when performance or client satisfaction declines
• - Clearly communicate campaign results, deliverability health, pipeline impact, and optimization plans
• - Set realistic expectations and maintain alignment around results
• - Identify opportunities to strengthen and grow client accounts
• - Own campaign performance across assigned client accounts
• - Ensure campaigns are properly configured before launch, including:
• - Domains and inboxes
• - Deliverability setup
• - Targeting
• - Sequencing
• - Messaging
• - Monitor reply rates, inbox placement, sender reputation, and overall campaign health
• - Diagnose underperforming campaigns and identify root causes
• - Improve targeting, personalization, messaging, and conversion performance
• - Write and optimize cold email copy
• - Test subject lines, hooks, CTAs, offers, and sequences
• - Run structured experiments to improve replies, meetings booked, and pipeline generated
• - Focus on real business outcomes rather than vanity metrics
• - Monitor inbox placement and deliverability health
• - Understand sender reputation, domain health, and outbound infrastructure
• - Identify technical issues affecting campaign performance
• - Troubleshoot deliverability problems independently where possible
• - Coordinate with outreach and technical teams when deeper infrastructure changes are needed
• - Ensure outbound campaigns follow strong deliverability practices
• - Improve campaign delivery systems and operational workflows as the company scales
• - Maintain organized tracking for:
• - Client health

Qualifications and requirements

• - Experience managing 20+ client accounts simultaneously
• - Startup or high-growth agency experience
• - Experience creating SOPs, playbooks, and operational systems
• - Familiarity with deliverability monitoring tools
• - Experience supporting revenue-focused outbound programs
• - Familiarity with platforms such as Instantly, Smartlead, Clay, Apollo, HubSpot, Zapier, or Make
• - You take ownership rather than waiting for direction
• - You understand both the technical and messaging sides of cold email
• - You can diagnose why a campaign is struggling and develop a clear solution
• - You stay calm and solution-focused when performance is under pressure
• - You communicate confidently with founders, executives, and clients
• - You care about qualified meetings, pipeline, and retention — not vanity metrics
• - You proactively identify problems before they become escalations
• - You thrive in fast-moving startup environments where systems continuously evolve