Opportunity overview
What you should know
We checked this opportunity from Pearl Talent. It is listed as Philippines.
The work location is Philippines · Remote. Compensation not stated by employer.
Job description
About this role
Summary: This role handles 20–30 tickets daily plus roughly 10 short inbound calls, reviewing client-submitted API payloads and requests, identifying missing or incorrectly filled fields, and determining whether an issu
Responsibilities
- - Review client-submitted API payloads and requests to identify missing or incorrectly filled fields.
- - Run first-line troubleshooting steps and guide clients through resolution walkthroughs before escalating.
- - Classify each issue as a bug, user error, or configuration problem.
- - Package complete context and replication steps so Tier 2 does not need to re-triage.
- - Manage 20–30 tickets daily with clear, professional written responses.
Qualifications and requirements
- - 3+ years in customer or technical support, including time in a technical support function with regular escalations to Tier 2 or engineering (2+ years considered with heavy technical support experience at a larg
- - Hands-on experience troubleshooting API or integration issues, including reviewing client payloads or requests to identify missing or incorrectly formatted fields
- - Salesforce experience in a support or CRM context, with 6+ months of active use
- - Experience managing 20+ tickets daily in a structured ticketing system (Zendesk, Salesforce Service Cloud, Freshdesk, or equivalent)
- - Inbound phone support experience with US-based clients, handling live verbal troubleshooting rather than chat- or email-only queues
The description, responsibilities and qualifications used for this page and its JobPosting data appear above. Use the application action in the Job snapshot to confirm any later changes before applying.
Why you may be eligible
The source lists Philippines as the eligible location. Confirm that you meet any work-authorization, time-zone and experience requirements.
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How this listing was checked
- Source status
- Applicant-tracking source confirmed
- Employer or source
- Pearl Talent
- Source checked
- October 31, 2026
- Application destination
- Employer or official applicant-tracking website
- Work setup and location
- Remote · Philippines · Remote
- Who can apply
- Philippines · Confirmed by source
- Pay
- Compensation not stated by employer.
- Deadline
- Not stated by employer
We check the source and visible requirements, but the employer controls changes and the final hiring decision. Confirm the latest requirements before applying.