Opportunity overview
What you should know
We checked this opportunity from Pavago. It is listed as Pakistan.
The work location is Pakistan · Remote. Compensation not stated by employer.
Job description
About this role
Summary: At Pavago, one of our clients is hiring a proactive, customer-focused Tech Support Specialist to troubleshoot technical issues, resolve support tickets, and help customers and internal users stay productive. This is a hands-on Level 1–2 support role covering SaaS applications, account access, basic system administration, hardware/software issues, and technical troubleshooting.
Responsibilities
- - Handle support requests through Zendesk, Freshdesk, Jira Service Management, ServiceNow , or similar tools
- - Troubleshoot login, access, connectivity, browser, software, and SaaS application issues
- - Resolve Level 1 and Level 2 technical support requests
- - Guide users through solutions using clear, non-technical language
- - Support Windows, macOS, and basic Linux environments
Qualifications and requirements
- - 1–2+ years of experience in Technical Support, IT Helpdesk, SaaS Support, or customer-facing troubleshooting
- - Experience with ticketing platforms such as Zendesk, Jira, ServiceNow, or Freshdesk
- - Understanding of SaaS applications and basic networking concepts
- - Familiarity with Windows and macOS environments
- - Strong technical troubleshooting and problem-solving skills
The description, responsibilities and qualifications used for this page and its JobPosting data appear above. Use the application action in the Job snapshot to confirm any later changes before applying.
Why you may be eligible
The source lists Pakistan as the eligible location. Confirm that you meet any work-authorization, time-zone and experience requirements.
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How this listing was checked
- Source status
- Applicant-tracking source confirmed
- Employer or source
- Pavago
- Source checked
- October 31, 2026
- Application destination
- Employer or official applicant-tracking website
- Work setup and location
- Remote · Pakistan · Remote
- Who can apply
- Pakistan · Confirmed by source
- Pay
- Compensation not stated by employer.
- Deadline
- Not stated by employer
We check the source and visible requirements, but the employer controls changes and the final hiring decision. Confirm the latest requirements before applying.