Success Manager

Job description

About this role

At Pavago, one of our clients is hiring a Client Success Manager to own client relationships, cold email campaign performance, deliverability, and retention.

Responsibilities

• - Manage a portfolio of 20–30 active clients
• - Serve as the primary point of contact from onboarding onward
• - Lead client check-ins, performance calls, and campaign updates
• - Monitor account health and proactively identify churn risks
• - Manage client expectations and communicate next steps clearly
• - Build strong relationships with founders and executive stakeholders
• - Own client satisfaction, retention, and issue resolution
• - Monitor and optimize outbound cold email campaigns
• - Diagnose underperforming campaigns and identify root causes
• - Review targeting, prospect lists, messaging, sequencing, and campaign setup
• - Write and optimize cold email copy, subject lines, and CTAs
• - Quality-check campaigns before launch
• - Improve reply rates, positive response rates, and qualified lead generation
• - Step into campaign execution when additional support is needed
• - Monitor inbox placement, sender reputation, bounce rates, and campaign health
• - Troubleshoot deliverability and inbox placement issues
• - Understand domain warm-up and outbound email infrastructure
• - Identify problems affecting sender reputation or campaign performance
• - Collaborate with technical teams on infrastructure issues
• - Support scalable deliverability practices across multiple client accounts
• - Identify at-risk accounts before issues escalate
• - Build action plans for underperforming campaigns
• - Connect campaign metrics to measurable client outcomes
• - Maintain proactive communication during performance challenges
• - Track client health, campaign results, and retention risks
• - Help reduce churn and strengthen long-term client relationships
• - Build and improve client success playbooks and SOPs
• - Maintain organized tracking for client health, SLAs, campaign performance, and outstanding issues
• - Document campaign workflows and operating procedures
• - Identify operational bottlenecks and recommend improvements
• - Use AI and automation tools to improve reporting and execution

Qualifications and requirements

• - Experience in Client Success, Account Management, Client Delivery, or Campaign Management
• - Previous experience with a cold email agency, lead generation company, or outbound sales/growth agency
• - Hands-on experience with cold email campaigns and outbound lead generation
• - Strong understanding of email deliverability, inbox placement, sender reputation, and warm-up systems
• - Ability to write and optimize cold email copy
• - Experience troubleshooting underperforming outbound campaigns
• - Familiarity with outbound campaign tools, CRM systems, and automation workflows
• - Strong written and verbal English communication
• - Strong analytical, organizational, and problem-solving skills
• - Comfortable managing multiple client accounts simultaneously
• - Comfortable working in a fast-paced remote environment