Technical Account Manager (Central)

Job description

About this role

As a Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies to drive customer adoption and use of the Wiz platform. You will provide both strategic and technical guidance to customers throughout the Wiz journey, from onboarding to operationalization through to a successful renewal and expansion.

Responsibilities

• - Be a Wiz Product and Cloud Security Expert – Serve as a trusted technical advisor throughout your customers’ Wiz journey.
• - Confidently navigate customers through deployment, configuration, and operationalization of Wiz using best practices and your existing cloud-security domain expertise.
• - Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise via email, meetings, Slack, and support tickets.
• - Continuously monitor news related to emerging cloud security threats and further develop your domain expertise.

Qualifications and requirements

• - 5 years of experience in technical customer-facing roles supporting cloud or cloud-security products (such as Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer, or Architect).
• - 8 years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product.
• - Ability to navigate nebulous job responsibilities while actively contributing to the further refinement of the TAM motion.
• - Excellent communication, interpersonal, and problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution across nebulous internal and external structures.