Opportunity overview
What you should know
We checked this opportunity from 1840 & Company. It is listed as Morocco.
The work location is Rabat, Morocco — remote. Employer-stated compensation: USD 7.80 per hour.
Job description
About this role
Backed by Battery Ventures, Canaan Partners & ITOCHU, Our Client is a Series C start-up that provides the world's most recognized brands and retailers with a digital wholesale management platform that transforms the way these businesses work. We have 140 employees in 10 global offices, including NYC, Philadelphia, LA, Milan, London, Madrid, Melbourne, Berlin and Tokyo. And, we are continuing to grow in a smart, sound way.
Responsibilities
- Resolve high volumes of support tickets via email and occasionally video calls, adhering to established SLAs
- Diagnose and resolve issues related to data integrations (eg. API, Flat-file) with investigative mindset
- Maintain an in-depth understanding of our evolving SaaS product suite to provide accurate guidance and workarounds
- Contribute to our internal knowledge base by writing clear technical articles and FAQ guides
- Effectively document and escalate reproducible bugs to the Engineering team via Jira
- Collaborate with Customer Success, Integrations, Data Team, and Engineering to ensure alignment across all teams
- Meet CSAT, efficiency metrics and issue resolution targets while providing optimal customer service
Qualifications and requirements
- A minimum of 3 years of customer service/ technical support experience, preferably in a contact center or similar environment
- Proficiency with support tools like Zendesk, Datadog, Postman, Github and project management tools like Jira highly preferred
- Experience with data validation and formatting, field mapping, payloads, and SQL reporting a plus
- Exceptional written and verbal communication skills; ability to remain calm and empathetic under pressure
- Familiarity with APIs, Webhooks, Netsuite, Shopify is highly preferred
- Proven ability to manage your time effectively in a remote, contract-based setting
The description, responsibilities and qualifications used for this page and its JobPosting data appear above. Use the application action in the Job snapshot to confirm any later changes before applying.
Why you may be eligible
The source lists Morocco as the eligible location. Confirm that you meet any work-authorization, time-zone and experience requirements.
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How this listing was checked
- Source status
- Applicant-tracking source confirmed
- Employer or source
- 1840 & Company
- Source checked
- September 7, 2026
- Application destination
- Employer or official applicant-tracking website
- Work setup and location
- Remote · Rabat, Morocco — remote
- Who can apply
- Morocco · Confirmed by source
- Pay
- USD 7.80 per hour
- Deadline
- Not stated by employer
We check the source and visible requirements, but the employer controls changes and the final hiring decision. Confirm the latest requirements before applying.