Opportunity overview
What you should know
We checked this opportunity from Scale Army. It is listed as South Africa, Argentina, Ethiopia, Nigeria, Egypt.
The work location is Egypt | Argentina | Ethiopia | South Africa | Nigeria. Compensation not stated by employer.
Job description
About this role
The employer states this role is open to candidates based in LATAM, Africa and Eastern Europe, and that because it supports U.S.-based clients candidates must be available during U.S. business hours aligned with the client's time zone. The client is seeking a Customer Service Representative to serve as first-touch support for WordPress and technical needs.
Responsibilities
- - Respond to customer support tickets within 24 hours via the FreeScout ticketing system.
- - Serve as the initial point of contact for WordPress and technical support inquiries.
- - Navigate WordPress back-end environments to diagnose basic issues and provide Level 1 support solutions.
- - Identify and troubleshoot problems related to WordPress and Google platform tools such as Google Search Console.
- - Escalate technical issues appropriately once properly diagnosed.
Qualifications and requirements
- - Level 1 IT or Service Desk support experience, or equivalent customer service background.
- - Previous helpdesk or customer support experience preferred.
- - Experience with WordPress website management preferred.
- - Exposure to ticketing systems or project management tools preferred.
- - Basic understanding of WordPress navigation and functionality, or strong ability to learn quickly.
The description, responsibilities and qualifications used for this page and its JobPosting data appear above. Use the application action in the Job snapshot to confirm any later changes before applying.
Why you may be eligible
The source lists South Africa, Argentina, Ethiopia, Nigeria, Egypt as the eligible location. Confirm that you meet any work-authorization, time-zone and experience requirements.
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How this listing was checked
- Source status
- Applicant-tracking source confirmed
- Employer or source
- Scale Army
- Source checked
- October 27, 2026
- Application destination
- Employer or official applicant-tracking website
- Work setup and location
- Remote · Egypt | Argentina | Ethiopia | South Africa | Nigeria
- Who can apply
- South Africa, Argentina, Ethiopia, Nigeria, Egypt · Partially confirmed — review details
- Pay
- Compensation not stated by employer.
- Deadline
- Not stated by employer
We check the source and visible requirements, but the employer controls changes and the final hiring decision. Confirm the latest requirements before applying.