Appointment Setter

Job description

About this role

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone. Our client is a well-established home improvement company with over 30 years of experience, operating multiple locations across the Midwest. They specialize in high-quality bath and remodeling solutions and run a high-volume call center environment focused on booking qualified in-home appointments for their sales team.

Responsibilities

• Handle 175–225 calls per day through an auto-dialer system
• Engage with leads in real-time as calls are presented via dialer
• Maintain consistent energy, tone, and efficiency across a high volume of interactions
• Follow structured scripts and call flows to guide conversations
• Book qualified in-home appointments for the sales team
• Keep conversations focused on securing appointments rather than selling services
• Ask key qualifying questions related to location, timing, and interest
• Ensure appointments meet required criteria before booking
• Avoid over-selling or deviating from the defined process
• Accurately update and manage lead data within LeadPerfection
• Track call outcomes, appointment status, and follow-ups
• Maintain clean and organized pipeline data
• Operate within a predictive dialer environment using Five9
• Manage callbacks and follow-ups as needed
• Work efficiently within a structured, queue-based workflow
• Adapt quickly to script updates, campaign changes, and shifting priorities
• Remain coachable and open to feedback
• Maintain performance consistency in a repetitive, fast-paced environment

Qualifications and requirements

• 2+ years of experience in appointment setting, call center, or high-volume inbound/outbound roles
• Experience in home services, home improvement, or similar industries (HVAC, roofing, plumbing, solar, remodeling) strongly preferred
• Experience working with auto-dialers or predictive dialer systems preferred
• Ability to control and guide conversations efficiently toward booking outcomes
• Comfortable handling high call volume with speed and consistency
• Strong listening skills and ability to follow structured scripts naturally
• Process-driven and execution-focused mindset rather than sales-driven
• Comfortable working within structured systems and clear KPIs
• Resilient, consistent, and able to manage repetitive tasks effectively
• Coachable, adaptable, and responsive to feedback and change