Sales & Customer Engagement Specialist (Phone)

Job description

About this role

The Sales & Customer Engagement Specialist will be responsible for handling inbound phone calls from prospective customers interested in the company's telehealth services and prescription treatment options. The Sales & Customer Engagement Specialist will build rapport, understand customer needs and concerns, address objections, explain the purchasing process, and guide qualified prospects toward enrollment. This is a consultative sales role that requires balancing conversion goals with an empathetic, customer-first approach.

Responsibilities

• Handle inbound sales calls from prospective customers interested in the company's services.
• Guide qualified prospects through the enrollment and purchasing process.
• Identify customer needs, motivations, concerns, and buying signals during conversations.
• Confidently move qualified opportunities toward a successful close.
• Answer non-clinical questions regarding pricing, enrollment, promotions, timelines, and the purchasing process.
• Explain available promotions, discounts, and special offers according to company guidelines.
• Follow up with interested prospects when additional communication is appropriate.
• Maintain a consultative approach focused on helping customers make informed purchasing decisions.
• Build rapport and establish trust quickly during inbound conversations.
• Use active listening to understand customer concerns and motivations.
• Address objections related to pricing, enrollment, processes, and other non-clinical concerns.
• Help customers work through hesitation without relying on high-pressure sales tactics.
• Maintain empathy and professionalism during sensitive conversations related to health and wellness.
• Create a positive customer experience that supports both conversion and long-term customer retention.

Qualifications and requirements

• 2+ years of experience in inbound sales, inside sales, consultative sales, or a high-performing customer-facing role.
• Proven experience closing warm inbound sales opportunities.
• Experience handling objections and converting interested prospects into customers.
• Experience managing customer conversations through structured sales processes.
• Customer service experience is strongly preferred.
• Experience using CRM platforms to document customer interactions and sales activity.
• Strong phone-based sales and consultative selling skills.
• Strong active listening skills with the ability to understand customer needs and concerns.
• Ability to quickly establish rapport and trust with prospective customers.
• Strong objection-handling and closing abilities.
• High emotional intelligence and ability to navigate sensitive conversations professionally.
• Ability to balance customer experience with sales and conversion objectives.
• Experience using CRM platforms such as GoHighLevel, HubSpot, Salesforce, Zendesk, or similar systems.
• Strong attention to detail when documenting customer conversations and follow-up activities.