Associate Revenue Operations Analyst, Policy & Rules of Engagement

Job description

About this role

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

Responsibilities

• - Support the documentation and maintenance of go-to-market policies and rules of engagement for the Field Sales team.
• - Respond to policy questions and support the resolution of policy-related disputes through Salesforce Chatter, case requests, and the Sales Support Slack channel.
• - Apply established policies carefully and identify questions that need escalation.
• - Maintain accurate data, process documentation, and best practices for first-tier sales teams.
• - Work with operations, strategy, sales compensation, and sales systems partners to support consistent processes.
• - Identify documentation or process gaps and share them with the appropriate team members.
• - Support policy updates and annual planning activities as business needs change.

Qualifications and requirements

• - Interest in revenue or sales operations, policies, and the systems that support go-to-market teams.
• - Experience working carefully with data, documentation, or administrative processes through coursework, internships, projects, or previous roles.
• - Ability to review information closely, identify issues, and document clear next steps.
• - Ability to organize multiple requests, prioritize work, and meet deadlines.
• - Clear written and verbal communication skills for working with stakeholders across teams.
• - Interest in supporting policy application and resolving questions or disputes fairly and consistently.
• - Demonstrated curiosity by asking questions, learning new processes, and taking ownership of assigned work.
• - Salesforce administration experience or familiarity with Salesforce is a plus.