Opportunity overview
What you should know
We checked this opportunity from Hire Hangar. It is listed as South Africa.
The work location is Johannesburg. Employer-stated compensation: Salary not included in the job posting.
Job description
About this role
Job Title: Client Implementation & Operations Analyst (B2B / BPO) We are looking for a detail-oriented and tech-savvy Client Implementation & Operations Analyst to support the successful setup, configuration, and launch of new B2B client accounts within a BPO/outsourcing environment. This is a full-time, high-accountability role that bridges client onboarding and internal operations, ensuring that all systems, workflows, and reporting are accurately configured before and after go-live. The ideal candidate is analytical, process-driven, and highly comfortable navigating multiple platforms and tools to deliver a smooth client implementation experience.
Responsibilities
- Support the technical and operational setup of new B2B client accounts, including system configurations, workflow builds, and tool integrations
- Coordinate with onboarding, IT, and operations teams to ensure all client requirements are accurately captured and implemented
- Build and maintain implementation trackers, status reports, and client-facing documentation
- Conduct pre-launch audits and quality checks to verify that all configurations meet client specifications
- Monitor post-launch performance data and flag anomalies or gaps to the relevant internal teams
- Maintain accurate records of client setups, configurations, and change requests in internal systems
- Document implementation processes and contribute to the continuous improvement of onboarding playbooks and SOPs
- Provide data-driven reporting to leadership on implementation timelines, bottlenecks, and outcomes
Qualifications and requirements
- Proven experience in a Client Implementation, Operations Analyst, or Technical Onboarding role within a BPO, outsourcing, or managed services environment
- Strong analytical skills with the ability to work across multiple systems and data sources simultaneously
- Experience building reports, trackers, and documentation to support client implementations
- Proficiency in Google Sheets or Excel, including formulas and data organization
- Excellent written and spoken English with a professional communication style
- prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US- or UK-based companies. Applications without this experience will not be considered.
- Experience supporting B2B client implementations in a BPO or outsourcing context
- Familiarity with CRM platforms, workflow automation tools, or system integration processes
- Exposure to QA processes, pre-launch audits, or compliance documentation
- Experience working alongside client-facing onboarding or account management teams
- Google Workspace (Sheets, Docs, Slides)
- CRM platforms (Salesforce, HubSpot, or similar)
- Project management tools (Asana, Monday.com, or similar)
- Reporting and dashboard tools (Google Looker Studio or similar)
- Remote collaboration tools (Slack, Zoom, or similar)
The description, responsibilities and qualifications used for this page and its JobPosting data appear above. Use the application action in the Job snapshot to confirm any later changes before applying.
Why you may be eligible
The source lists South Africa as the eligible location. Confirm that you meet any work-authorization, time-zone and experience requirements.
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How this listing was checked
- Source status
- Applicant-tracking source confirmed
- Employer or source
- Hire Hangar
- Source checked
- September 7, 2026
- Application destination
- Employer or official applicant-tracking website
- Work setup and location
- Remote · Johannesburg
- Who can apply
- South Africa · Confirmed by source
- Pay
- Not stated by employer
- Deadline
- Not stated by employer
We check the source and visible requirements, but the employer controls changes and the final hiring decision. Confirm the latest requirements before applying.