Opportunity overview
What you should know
We checked this opportunity from Zapier. It is listed as United States & Canada.
The work location is Remote in the United States or Canada only. Employer-stated compensation: United States: $119,000–$178,500 USD; Canada: CA$108,200–CA$162,300; equity and bonus offered.
Job description
About this role
AI at Zapier At Zapier , we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently . Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process , including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job Posted : July 10th, 2026 Location : NAMER Hi there! As Zapier expands into the enterprise market and accelerates AI-driven development, incident management is increasingly critical to customer trust and…
Responsibilities
- Own incident tooling operations. Keep incident.io , PagerDuty, on-call rotations, escalation paths, and Slack-based workflows configured, reliable, and integrated. Fix what breaks.
- Build and maintain AI-powered workflows. Thread summarisation, postmortem drafting, follow-up triage, severity classification, data hygiene. Turn one-off experiments into durable systems.
- Analyze incidents and drive improvement. Participate in incidents and postmortems, spot recurring patterns, surface program-level friction with recommended fixes, not just problems.
- Operate data and reporting. Build and troubleshoot dashboards and reports (Databricks, Grafana, Looker). Guard data quality and metric accuracy.
- Sustain the IC community. Grow the community of practice for Incident Commanders and Support Leads. Coach responders on what good looks like.
Qualifications and requirements
- AI fluency (required, not optional). This is a hard requirement at point of hire, not something you'll grow into on the job. Concretely, we're looking for:
- You use AI-native tools (Cursor, Claude, Copilot, or similar) as your default working environment, not as a novelty.
- You've built AI-powered workflows that keep running when you're offline, not one-off prompts. You can describe two or three specific examples, what they replaced, and what verification you built in.
- You can quantify how AI has changed your throughput or quality.
- You know when AI output needs checking, especially under incident-time pressure, and you have a point of view on how you calibrate trust.
- AI AT ZAPIER At Zapier https://zapier.com/about, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently. Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process https://zapier.com/l/jobs/ai-at-zapier, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job Posted: July 10th, 2026 Location: NAMER HI THERE! As Zapier expands into the enterprise market and accelerates AI-driven development, incident management is increasingly critical to customer trust and operational reliability. The Incident Operations Specialist keeps that program ru
The description, responsibilities and qualifications used for this page and its JobPosting data appear above. Use the application action in the Job snapshot to confirm any later changes before applying.
Why you may be eligible
The source lists United States & Canada as the eligible location. Confirm that you meet any work-authorization, time-zone and experience requirements.
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How this listing was checked
- Source status
- Applicant-tracking source confirmed
- Employer or source
- Zapier
- Source checked
- September 7, 2026
- Application destination
- Employer or official applicant-tracking website
- Work setup and location
- Remote · Remote in the United States or Canada only
- Who can apply
- United States & Canada · Confirmed by source
- Pay
- United States: $119,000–$178,500 USD; Canada: CA$108,200–CA$162,300; equity and bonus offered
- Deadline
- Not stated by employer
We check the source and visible requirements, but the employer controls changes and the final hiring decision. Confirm the latest requirements before applying.