Legal Intake Coordinator

Job description

About this role

Join Hire Hangar and work with fast-growing global companies while building a long-term career. Role Overview We are seeking a client-focused and process-driven Legal Intake Coordinator to serve as the first point of contact for prospective clients across a general practice law firm. This is a full-time, high-volume role requiring exceptional communication skills, strong attention to detail, and the ability to assess and qualify leads efficiently while delivering a compassionate and professional client experience from the very first interaction.

Responsibilities

• Serve as the initial point of contact for all prospective client inquiries via phone, email, and web form
• Conduct structured intake interviews to gather relevant case information and assess potential fit
• Accurately enter and manage prospect data within the firm's CRM and case management system
• Qualify leads and route cases to the appropriate attorney or practice area based on established criteria
• Schedule consultations and follow up with prospective clients to reduce no-show rates
• Prepare and send intake packets, engagement letters, and onboarding documentation to new clients
• Track intake metrics and provide regular updates on lead volume, conversion rates, and pipeline status
• Maintain consistent follow-up with unconverted leads to maximize consultation bookings

Qualifications and requirements

• Minimum 2 years of experience in a legal intake, client services, or customer-facing coordination role
• Familiarity with legal intake procedures and the general operations of a law firm environment
• Outstanding verbal and written English communication skills, with a warm, empathetic, and professional tone
• Strong ability to gather detailed information efficiently while maintaining a positive client experience
• Experience managing CRM systems and maintaining accurate data records across a high-volume pipeline
• prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US or UK-based law firms. Applications without this experience will not be considered.
• Familiarity with US law, legal procedures, and court systems is a strong advantage
• Experience using legal CRM or intake platforms such as Lawmatics, Clio Grow, or Lead Docket
• Background supporting intake across diverse practice areas including personal injury, family law, or immigration
• Familiarity with legal consultation workflows, fee agreements, and client onboarding processes
• Experience with sales or conversion-focused communication strategies in a legal or professional services context
• Legal CRM/intake platforms (Lawmatics, Clio Grow, Lead Docket, or similar)
• Case management software (Clio, MyCase, or similar)
• Google Workspace (Gmail, Calendar, Drive)
• Slack, Zoom, and other remote collaboration tools