Opportunity overview
What you should know
We checked this opportunity from Hire Hangar. It is listed as South Africa.
The work location is Cape Town. Employer-stated compensation: Salary not included in the job posting.
Job description
About this role
Join Hire Hangar and work with fast-growing global companies while building a long-term career. We are looking for an enthusiastic and eager-to-learn Entry-Level IT Support Specialist to join our fast-paced Managed Services Provider (MSP) environment. In this role, you will serve as the first point of contact for inbound technical support requests, working alongside experienced engineers to deliver timely, accurate resolutions. If you are passionate about technology, eager to build your IT career, and ready to learn in a ticket-driven, SLA-focused setting, we want to hear from you.
Responsibilities
- Receive, triage, and respond to inbound support tickets via phone, email, and ticketing platform within defined SLA windows.
- Assist in diagnosing and troubleshooting basic hardware, software, networking, and connectivity issues for end users.
- Support remote desktop sessions, basic account management tasks (Active Directory / Azure AD), and simple network troubleshooting under guidance.
- Document all interactions, steps taken, and resolutions thoroughly in the PSA/ticketing system (e.g., ConnectWise, Autotask, HaloPSA).
- Escalate complex or unresolved issues to senior engineers with clear, detailed handoff notes.
- Assist with user onboarding and offboarding tasks, including device setup and access provisioning. Contribute to the internal knowledge base by documenting common fixes and workarounds. Maintain professionalism and clear communication throughout the support lifecycle.
Qualifications and requirements
- Experience in a Managed Services Provider (MSP) environment is mandatory.
- A genuine passion for IT and a strong desire to grow within an MSP environment.
- Basic working knowledge of Windows 10/11, Microsoft 365, and common business applications. Foundational understanding of networking concepts: TCP/IP, DNS, DHCP, and VPN.
- Strong written and verbal communication skills with a customer-first mindset.
- Ability to follow processes, take direction, and escalate appropriately.
- CompTIA A+ certification or currently working toward it. Any exposure to PSA tools (ConnectWise, Autotask, or equivalent) or RMM platforms. Basic familiarity with Azure Active Directory or Microsoft Intune. Any hands-on experience in a helpdesk, IT internship, or lab environment.
The description, responsibilities and qualifications used for this page and its JobPosting data appear above. Use the application action in the Job snapshot to confirm any later changes before applying.
Why you may be eligible
The source lists South Africa as the eligible location. Confirm that you meet any work-authorization, time-zone and experience requirements.
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How this listing was checked
- Source status
- Applicant-tracking source confirmed
- Employer or source
- Hire Hangar
- Source checked
- September 7, 2026
- Application destination
- Employer or official applicant-tracking website
- Work setup and location
- Remote · Cape Town
- Who can apply
- South Africa · Confirmed by source
- Pay
- Not stated by employer
- Deadline
- Not stated by employer
We check the source and visible requirements, but the employer controls changes and the final hiring decision. Confirm the latest requirements before applying.