Program Manager, Professional Services - East

Job description

About this role

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes.

Responsibilities

• - Serve as the primary delivery lead for enterprise customers, owning the relationship, the plan, and the outcome from kickoff through go-live and beyond.
• - Run delivery across all workstreams: internal team, external partners, customer stakeholders, managing progress, blockers, and alignment simultaneously.
• - Own the project plan end to end: scope, schedule, budget, risk register, and RAID log across the full engagement lifecycle.
• - Make technical sequencing decisions when platform constraints, compliance requirements, or partner dependencies force tradeoffs.
• - Guide customers through AI workflow transformation, helping them move from human-run processes to AI-augmented and agent-assisted operations, and managing the organizational dynamics that come with it.

Qualifications and requirements

• - You have delivered technical programs for external customers in a professional services or consulting context, not just managed internal projects. You've run steering committees, managed scope conversations, and owned customer outcomes with real accountability.
• - 5+ years managing technical delivery in complex, multi-stakeholder environments, with accountability for outcomes across teams you don't directly control. You lead through influence and clarity, not organizational authority.
• - You are genuinely fluent with AI tools, not aspirationally. You use AI in your daily delivery workflow, have an informed perspective on where agentic systems create leverage and where they introduce risk, and can help customers navigate both.
• - You have worked directly in Airtable or a comparable platform, not managed people who do. You understand how components interact, identify dependency and sequencing issues by looking at the system, and build the tools your team uses to run delivery operations.
• - PMP or equivalent PMO certification. You know formal project management methodology and apply it as the structure that keeps complex engagements from quietly going off course.
• - You operate fluidly across Agile and Waterfall. You know which model fits the engagement and can run both without defaulting to whichever is more comfortable.
• - When plans break, you create order. You don't wait for someone else to lead.
• - Delivered in enterprise environments with real compliance, security, and access management requirements. You plan around constraints, not past them.
• - Track record of coordinating delivery across organizational boundaries: external partners, customer teams, or both.
• - You communicate across the full room: executive-ready updates for C-level stakeholders, direct technical direction for delivery teams, and clear framing for the business SMEs whose work is changing.