Opportunity overview
What you should know
We checked this opportunity from Hire Hangar. It is listed as South Africa.
The work location is Cape Town. Employer-stated compensation: Salary not included in the job posting.
Job description
About this role
Join Hire Hangar and work with fast-growing global companies while building a long-term career. Time Zone: U.S. Time Zones (EST–PST), core hours aligned to EST The Technical Customer Success Manager ensures clients achieve measurable outcomes through a technology-driven podcast and content distribution service. This role is ideal for someone who enjoys working at the intersection of clients, technology, and operations. You will guide clients through onboarding, adoption, and ongoing success while leveraging technical knowledge to support scalable, repeatable service delivery.
Responsibilities
- Manage the full customer lifecycle from onboarding through renewal
- Act as a trusted advisor, combining business context with technical understanding
- Translate client needs into documented processes, workflows, and service actions
- Support data-driven conversations using platform metrics, reports, and integrations
- Proactively resolve issues and manage expectations with clarity and professionalism
- Partner with internal teams to align technical execution with client goals
- Capture feedback, success stories, and opportunities for continuous improvement
Qualifications and requirements
- 2–4 years of experience in customer success, technical account management, or SaaS support
- Foundational knowledge of SQL and Python, with the ability to discuss logic, queries, or data flows
- Experience working within a tech or SaaS company environment
- Non-negotiable: Prior remote work experience, strong command of remote collaboration tools (Slack, Zoom, Google Workspace, Asana or similar), and experience supporting U.S. or UK-based clients. Candidates without this background will not be considered.
- Strong communication skills and confidence in client-facing interactions
- Detail-oriented with a structured, systems-focused mindset
- Background in marketing agencies, martech, or content platforms
- Experience with automation tools, CRM customization, or reporting
- Familiarity with podcasting, content production, or B2B services
- HubSpot CRM or equivalent
- SQL, Python (working knowledge)
- Zapier or automation platforms
The description, responsibilities and qualifications used for this page and its JobPosting data appear above. Use the application action in the Job snapshot to confirm any later changes before applying.
Why you may be eligible
The source lists South Africa as the eligible location. Confirm that you meet any work-authorization, time-zone and experience requirements.
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How this listing was checked
- Source status
- Applicant-tracking source confirmed
- Employer or source
- Hire Hangar
- Source checked
- September 7, 2026
- Application destination
- Employer or official applicant-tracking website
- Work setup and location
- Remote · Cape Town
- Who can apply
- South Africa · Partially confirmed — review details
- Pay
- Not stated by employer
- Deadline
- Not stated by employer
We check the source and visible requirements, but the employer controls changes and the final hiring decision. Confirm the latest requirements before applying.