Virtual Assistant — Social Media, Email & Appointment Scheduling

Job description

About this role

About the Role Our client runs a boutique event planning and floral design business based in South Florida. They're looking for a reliable, detail-oriented Virtual Assistant to help manage day-to-day client communication and keep inbound inquiries moving quickly. The business receives a steady stream of inquiries from couples and clients who have already reached out — this is not a cold-calling or outbound sales role. The main priority is responding fast, confirming appointment details, and keeping the calendar organised so no lead goes cold.

Responsibilities

• Inquiry & Appointment Scheduling
• Respond promptly to incoming inquiries (the client's biggest current pain point is slow follow-up due to competing priorities)
• Confirm dates, times, and details for client appointments and consultations
• Manage and maintain the appointment calendar in HoneyBook
• Email Management

Qualifications and requirements

• Fluent in both English and Spanish (spoken and written)
• Strong, professional written communication skills
• Fast, reliable follow-up — comfortable working to tight response-time expectations
• Comfortable managing email correspondence on the client's behalf
• About the Role Our client runs a boutique event planning and floral design business based in South Florida. They're looking for a reliable, detail-oriented Virtual Assistant to help manage day-to-day client communication and keep inbound inquiries moving quickly. The business receives a steady stream of inquiries from couples and clients who have already reached out — this is not a cold-calling or outbound sales role. The main priority is responding fast, confirming appointment details, and keeping the calendar organised so no lead goes cold. Key Responsibilities Inquiry & Appointment Scheduling
• Respond promptly to incoming inquiries (the client's biggest current pain point is slow follow-up due to competing priorities)
• Confirm dates, times, and details for client appointments and consultations
• Manage and maintain the appointment calendar in HoneyBook Email Management
• Manage and respond to emails using your own assigned email account
• Keep the inbox organised and ensure timely, professional responses Social Media Posting
• Post to social media following the client's pre-defined guidelines and templates
• This is a content-posting role, not full social media strategy or management — templates and direction will be provided Software & Tools Platform / Tool Requirement HoneyBook Will train Email (client-provided account) Must-have Social Media (Instagram/Facebook posting) Nice-to-have Spanish/English Bilingual Communication Must-have Note: No prior HoneyBook experience is required — full training will be provided. Spanish fluency is non-negotiable given that the majority of the client base in South Florida communicates in Spanish. What We're Looking For Must-Have
• Fluent in both English and Spanish (spoken and written)
• Strong, professional written communication skills
• Fast, reliabl